Privacy Policy

Last Updated: January 10, 2025

RESTAUNAX LLC ("RestauNax," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information from users of our restaurant management software platform, website hosting services, and related products (the "Services").

This Privacy Policy applies to:

• Restaurant Owners and Employees

  Users who subscribe to our platform

• End Customers

  Customers who place orders through restaurant websites powered by RestauNax

• Website Visitors

  Visitors to restaunax.com and related websites

1. Information We Collect

1.1 Information You Provide to Us

Restaurant Account Information

When you sign up for a RestauNax account, we collect:

• Business name, address, and contact information
• Owner/manager name, email, and phone number
• Login credentials (email and password)
• Payment method details (credit card information is stored securely by Stripe, not RestauNax)
• Tax identification number (EIN) or business license information (if applicable)

Restaurant Menu and Content

• Menu items, descriptions, pricing, and photos uploaded by restaurants
• Business hours, delivery zones, and service settings
• Logos, branding materials, and website content

Customer Order Information

When an end customer places an order through a RestauNax-powered restaurant website, we collect:

• Customer name, phone number, email address, and delivery address
• Order details (items ordered, special instructions, order total)
• Payment information (processed securely through Stripe; we do NOT store full credit card numbers)
• IP address and device information

1.2 Information We Collect Automatically

Usage Data and Analytics

• Pages visited, features used, and time spent on the platform
• Referring URLs and search terms
• Device information (browser type, operating system, device model)
• IP address and approximate geographic location
• Session data and login activity

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Maintain user sessions and keep you logged in
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our Services and user experience

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Services

• Create and manage restaurant accounts
• Host restaurant websites and enable online ordering
• Process customer orders and payments
• Send order confirmations and updates to customers
• Provide technical support and customer service

2.2 To Process Payments and Billing

• Charge subscription fees to restaurant accounts
• Process refunds and handle payment disputes
• Send billing invoices and payment receipts

2.3 To Communicate With You

• Send account-related notifications (e.g., password resets, billing updates)
• Respond to support inquiries and feedback
• Send marketing emails about new features and updates (with your consent)
• Notify you of important service changes or terms updates

3. How We Share Your Information

We do NOT sell your personal information to third parties. We may share your information in the following circumstances:

3.1 With Service Providers

• Stripe (payment processing)
• Amazon Web Services (AWS) or other cloud hosting providers
• Email service providers (e.g., SendGrid, AWS SES)
• Analytics providers (e.g., Google Analytics)
• Customer support tools (e.g., Zendesk, Intercom)

3.2 With Restaurant Owners

Customer order information (names, contact details, delivery addresses) is shared with the restaurant to fulfill orders.

3.3 For Legal Reasons

• To comply with subpoenas, court orders, or legal processes
• To respond to government or regulatory inquiries
• To protect our rights, property, or safety
• To prevent fraud or illegal activities

4. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Restaurant account data is retained while your subscription is active and for 30 days after cancellation.

5. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or export your data. To exercise these rights, contact us at support@restaunax.com.

6. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest, secure cloud storage, and PCI-DSS compliant payment processing via Stripe.

Contact Us

If you have questions about this Privacy Policy, please contact us: